Return & Refund

Retail Orders

  • Order cancellation can only be made before it is shipped. Once order is shipped out, below Return & Refund policy is in effect.
  • We accept returns within 30 days of delivery. All products must be returned in UNUSED and UNALTERED condition, and in original packaging with all tags attached.
  • Exchanges are allowed by placing a new order for the replacement item(s) and returning the original item(s) for a refund. Exchanges are subject to merchandise availability.
  • Return Shipping - you may purchase a return label from us or use your own shipping method at your expense. In the case merchandise arrives defective or damaged, or incorrect merchandise received, please submit a claim with required pictures. We will cover all return shipping for approved claims as well as any replacement charges.
  • If an order is returned to us because of incorrect shipping address or delivery refusal, appropriate return costs will be deducted from your refund.

Reseller Orders

  • Stock availability is subject to change. Merchandise without check-out will not be reserved unless you send us a written notice of stock reservation.
  • Returns are accepted within 30 days of delivery, at a restocking fee of $20 per order. All merchandise must be returned in UNUSED and UNALTERED condition, and in original packaging with all tags attached.
  • Exchanges are allowed by placing a new order for the replacement item(s) and returning the original item(s) for a refund. Exchanges are subject to merchandise availability.
  • Return Shipping - you may purchase a return label from us or use your own shipping method at your expense. In the case merchandise arrives defective or damaged, or incorrect merchandise received, please submit a claim with required pictures. We will cover all return shipping for approved claims as well as any replacement charges.

How to return?

Applicable to both retail and reseller orders

Before returning your order, please submit a return request, providing:

  • Your order number
  • The reason for the return
  • Whether you would like to purchase our pre-paid shipping label

We will respond to your request with a Return Authorization Number (RA#) and the return label or the address of the return facility. Please add this RA# when generating your own return label and provide us with the tracking number.

Do not ship returned merchandise without RA# provided ahead, otherwise package(s) will be refused.

Once the RA# has been supplied to you, we ask that you kindly ship the merchandise back within 15 days. We will cancel a return shipping label and refuse the return package(s) when return shipment isn’t started within 15 days of RA# provision.

Once we receive the returned merchandise, we will inspect and issue a refund to your original payment method in 5 business days. An additional 5-10 business days may apply to reseller orders depending on volume. Applicable return costs will be deducted from your refund.