Refund policy
Cancellation
Order cancellation can only be made before it is shipped. Once the order is shipped out, the Return policy below is in effect.
Exchange
Exchanges are allowed by placing a new order for the replacement item(s) and returning the original item(s) for a refund. Exchanges are subject to merchandise availability.
Return
We accept return requests within 30 days of ship date. All products must be returned in their ORIGINAL, UNUSED, and UNALTERED condition, complete with all original packaging and tags attached, and the return package must be received by our warehouse within 30 days of the RMA# provision. (See below How to submit a return request? )
Return Shipping
You may purchase a return label from us or use your own shipping method at your expense.
In rare cases that merchandise arrives to you defective or damaged, or incorrect merchandise is received, please send an email with subject "Order Claim" to info@themooddecor.com, providing:
- Your order number
- Description of the incident
- Photos of evidence
We will cover all return shipping for approved claims as well as any replacement charges.
If an order is returned to us because of an incorrect shipping address or delivery refusal, appropriate return costs will be deducted from your refund.
How to submit a return request?
Before returning your order, please submit a Return with subject "Order Return", or send an email to info@themooddecor.com with the same subject, providing:
- Your order number
- The reason for the return
- Whether you would like to purchase our pre-paid shipping label
We will respond to your request with a Return Authorization Number (RMA#) and the return label or the address of the return facility. Please add this RMA# when generating your own return label and provide us with the tracking number.
Do not ship returned merchandise without an RMA# provided ahead; otherwise, package(s) will be refused.
Once the RMA# has been provided to you, please kindly ship the merchandise back at your earliest convenience. We will cancel the return shipping label and refuse the return package(s) when the return shipment isn’t received within 30 days of RMA# provision.
Refund
Once we receive the returned merchandise, we will inspect and issue a refund to your original payment method in 5 business days. An additional 5-10 business days may apply to reseller orders depending on volume. Applicable return costs will be deducted from your refund.